Refund policy
Last updated: July 27, 2026
We build one silhouette and we take our time with it. If a pair of Carvers isn't right — the fit, the color, the shoe in general — we want them back and we want you to have your money. A shoe you don't wear is worth nothing to either of us.
Where we are right now
The Slate is not yet in production, and nothing on this site ships today. You can reserve a pair, which costs nothing and commits you to nothing — we take no payment at the time of reservation, so there is nothing to refund.
You can cancel a reservation at any time by emailing us, or simply by not buying when we get in touch. The terms below apply once we begin fulfilling orders.
Returns
Return any unworn pair within 30 days of delivery for a full refund. To be returnable, shoes need to be in the condition you received them, with the original box, and unworn outside.
Try them on indoors. Walk around the house, wear them on carpet, live with them for an evening. That is not "worn" and it will not void your return. Soles scuffed from a week on pavement are a different matter.
Exchanges
Sizing between brands is inconsistent and we would rather you got this right. If the size is wrong, email us and we will send the replacement pair as soon as we have your return moving — you do not wait for the round trip to complete.
How to start a return
- Email contact@carverfootwear.com with your order number and what's wrong.
- We send you a prepaid return label.
- Put the shoes back in their box, attach the label, and drop it off.
Return shipping is on us for exchanges and for anything that arrives damaged or incorrect. For a change-of-mind return, we deduct $8 from your refund to cover the label.
Refunds
Refunds are issued to the original payment method within five business days of the shoes arriving back with us. Your bank may take a few days more to show it. We refund the price of the shoes in full; original shipping is refunded only where the fault was ours.
Damaged, defective, or wrong items
If a pair arrives damaged, defective, or simply isn't what you ordered, that's on us. Email us with a photo and we will replace it or refund it, whichever you prefer, and cover shipping in both directions. This is separate from the 30-day window — a manufacturing defect is a defect whenever it shows up, and we would like to know about it.
Final sale
We do not currently run final-sale items. If that changes, anything excluded from returns will say so clearly on the product page before you buy, not afterward.
Questions
Email contact@carverfootwear.com. If something has gone wrong with an order, say so directly — we would rather fix it than have you keep a pair you don't want.